Terms – Window Cleaning

** Is anyone in your house sick? Please note that we cannot wear a mask while we work as it can inhibit proper breathing, fog up glasses and reduce efficiency. We will always cancel if we are sick to protect you and would request you advise us of the same. **

Track Cleaning: Track cleaning includes  brushing out, vacuuming, and wiping out the track. If your windows are not too old or have been well maintained over their life then you can expect great results, however the older the tracks are and the longer between cleans will effect the final result we achieve. If you are wanting a guarantee of perfect cleanliness in the window track we’d be happy to give you a separate quote for the “Q-tip” treatment, just let us know!

Screens: All screens will respond to cleaning differently. We have a system for cleaning screens that produces excellent results, however cannot guarantee they will look brand new.

• Crimsafe style security screens are hard to return to their original look and collect lots of debris over their life time. Because we have never found windows that are 100% leak proof there is a limit to how much rinsing we can do when cleaning these style screens to avoid tracks overflowing internally. We will do our best, however cannot guarantee them to dry without a streaky look (The Crimsafe maintenance guidelines recommend a cleaning regime using a wash and wax product every 6 months which – from 13 years experience – no one does).
• Diamond pattern security screens collect organic matter between the mesh and the grills as well as in the track that the grills are fixed into. It is sometimes impossible to remove all this debris in a cost effective way.

Frames: We use a microfibre cloth and mild detergent to clean window frames. It’s great for getting rid of dirt and dust, however, may not remove silicone, heavy grease, stains, caulk, paint.

Leaks: We cannot be held responsible for leaky windows or doors that allow water to pass through to the inside under similar pressure as a rainstorm. We can usually spot offending windows before we start and if we see that your windows or doors are leaking, we will stop. If you know of any situations where a heavy rain storm causes leaks at certain windows or doors please let us know in advance.

Furniture & Blinds: We it comes to working in and around your home there are a few things we’d rather leave to you. The odd chair, kids toys and so on are ok, however some heavy furniture may not be moved for the safety of our staff. Curtains and blinds should be drawn by you to avoid any potential mishaps. If you’d like us to draw your curtains and blinds during our visit we can do so but won’t be held responsible for any damage as often people are unaware of existing issues such as brittle plastic parts or broken cords.

Beyond standard window cleaning: Spark Window Cleaning  is  not  responsible for  any conditions  that do not respond to  standard window  cleaning  methods,  such as  existing  scratches,  hazing,  etching,  pitting  or  hard  water  stains.  Construction  clean up, like  sticker, adhesive, paint and mortar removal, is not included in a standard window cleaning.